Terms & Conditions of Sale

Last updated: 2026

These Terms and Conditions govern purchases made through smartplusshop.com between The Lead Empire L.L.C-FZ (the “Seller”) and its customers. By submitting an order, the customer agrees to the terms displayed on the website at the time of purchase.

1. Identity of the Seller

The Lead Empire L.L.C-FZ
Meydan Grandstand, 6th floor,
Meydan Road,
Dubai
United Arab Emirates
Email: info@smartplusshop.com

2. Products and prices

Product descriptions, prices and availability are shown on the relevant product or checkout page. The price and any applicable charges presented before an order is submitted are the terms that apply to that order. Obvious display, technical or pricing errors may be corrected where permitted by applicable law.

3. Order process

An order is placed by completing the checkout process and submitting the required information. Receipt of an order does not necessarily constitute acceptance. A sales contract is formed when the order is accepted or fulfilled by the Seller, subject to availability and any verification required for the transaction.

4. Payment

Available payment methods and any related conditions are displayed during checkout. The customer is responsible for providing complete and accurate billing and payment information.

5. Delivery

Available destinations, delivery options, estimated timeframes and applicable charges are described in the Shipping Policy or displayed during checkout. Delivery estimates may be affected by circumstances outside the Seller’s reasonable control.

6. Cancellations, returns and refunds

Requests to cancel an order, return a product or obtain a refund are handled according to the Refund & Return Policy and any mandatory rights available to the customer under applicable law.

7. Product conformity

Products are covered by any mandatory guarantees or warranties required under applicable consumer protection law. Customers should contact info@smartplusshop.com if a product arrives damaged, defective or materially different from the order.

8. Customer responsibilities

Customers must provide accurate order and delivery information, use products in accordance with supplied instructions and avoid unlawful or unauthorized use of the website. The customer is responsible for reviewing product information before placing an order.

9. Limitation of liability

To the extent permitted by applicable law, the Seller is not responsible for loss caused by misuse of a product, failure to follow instructions, unauthorized modification or events outside its reasonable control. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

10. Applicable law and consumer rights

These Terms are interpreted in accordance with the laws applicable to the Seller and the transaction. Any mandatory consumer protection rights and rules concerning jurisdiction remain unaffected.

11. Changes to these Terms

The Lead Empire L.L.C-FZ may update these Terms when necessary. Changes apply from the date the revised version is published and do not alter the terms of orders already accepted unless required by law.

12. Contact

For questions about these Terms or an order, contact info@smartplusshop.com.