Shipping Policy
Last updated: 2026
This Shipping Policy explains how orders placed through smartplusshop.com are prepared, dispatched and delivered.
1. Shipping availability
Available delivery destinations are shown during checkout. An order can be accepted only where a supported shipping option is available for the address provided by the customer.
2. Processing and delivery estimates
Any processing and delivery estimates are displayed during checkout or communicated with the order. Estimates are provided for guidance and may vary according to destination, product availability, carrier operations, public holidays and circumstances outside our reasonable control.
3. Shipping charges
Any applicable shipping charge is shown before the order is submitted. The customer can review the total order cost before completing checkout.
4. Dispatch and tracking
When tracking is available, the relevant details may be sent using the contact information supplied with the order. Tracking events are provided by the shipping carrier and may take time to update after dispatch.
5. Delivery information
Customers are responsible for providing a complete and accurate recipient name, delivery address and contact details. Incomplete or incorrect information may cause delay, failed delivery or additional charges where permitted.
6. Failed or delayed delivery
If an order is delayed or cannot be delivered, the carrier or SmartPlusShop may contact the customer using the details provided with the order. Delivery may need to be rescheduled or the package may be returned to the sender under the carrier’s procedures.
7. Damaged packages
Customers should inspect the external condition of a package when it is delivered. Visible damage, missing contents or an incorrect item should be reported promptly to info@smartplusshop.com, together with the order number and clear photographs where available.
8. What to include in a shipping inquiry
- Customer name and order number
- Delivery address used for the order
- A description of the delivery issue
- Relevant tracking details or photographs, if available
9. Returns
Shipping arrangements relating to a product return are handled according to our Refund & Return Policy.
10. Shipping support
For shipping-related questions, contact info@smartplusshop.com.