Refund & Return Policy | SmartPlusShop

Refund & Return Policy

Last updated: 2026

This Policy explains how customers can request a return or refund for products purchased through smartplusshop.com.

1. Return eligibility

A return may be requested within the period communicated for the purchase or any longer mandatory period provided by applicable consumer law. Eligibility may depend on the product type, its condition and the reason for return.

2. How to request a return

Before sending a product back, contact info@smartplusshop.com and wait for return instructions. Please include:

  • The customer name and order number
  • The product to be returned
  • A description of the issue or reason for return
  • Photographs where the item is damaged, defective or incorrect

3. Product condition

Unless the product is defective or non-conforming, returned products should be handled with reasonable care and sent back with their included parts, accessories and packaging where available. Any reduction in value caused by handling beyond what is reasonably necessary may be considered where permitted by law.

4. Return instructions and shipping

Do not send a return to the company’s registered address unless the return instructions specifically direct you to do so. The applicable return destination, shipping method and responsibility for return costs will be communicated after the request is reviewed and will remain subject to mandatory consumer rights.

5. Damaged, defective or incorrect items

If an item arrives damaged, defective or different from the order, contact us promptly with the order number and supporting photographs. Available remedies will be assessed according to the circumstances and applicable law.

6. Refund processing

Approved refunds are processed after the return is received and, where appropriate, inspected. The refund method and timing may depend on the original payment method, payment provider and applicable legal requirements. Processing by a bank or payment provider may require additional time.

7. Items with return restrictions

Some products may be excluded from change-of-mind returns or subject to special conditions, including personalized items, perishable goods, sealed hygiene-sensitive products after opening, or digital content, where permitted by applicable law. Any relevant restriction should be identified before purchase.

8. Return procedure

  1. Email info@smartplusshop.com with the order details
  2. Receive the applicable return instructions
  3. Package and send the approved return as instructed
  4. Allow the returned item to be received and reviewed
  5. Receive confirmation of the resolution or approved refund

9. Statutory rights

Nothing in this Policy limits any mandatory rights available to a customer under applicable consumer protection law.

10. Contact

For return and refund inquiries, contact info@smartplusshop.com.